Is the registration fee per person or per site?

The registration fee is per person. If a group is attending from the same location, the registration fee applies to each person who registers for the program. Each participant must register individually.

Can I purchase individual sessions?

This is a formation program that builds on each session. As a result, it is offered as an integrated, six-week program. Individual sessions are not available separately.


This program is designed to provide ample time for small group discussions so participants may gain knowledge from presenters and one another. To ensure that the small groups become a forum for networking and sharing information and experiences, registrants must participate in all sessions.

Sessions are recorded and are made available to registrants the week after the session. This is done as a courtesy for anyone who cannot attend a live presentation due to an unexpected absence. In no way should the recordings be used to take the place of attending the live presentation and participating in the small group discussions.

Individual and Group Attendance

The online course provides a valuable educational and formation experience for individuals and teams of participants from the same facility/location. The difference in the experience for the individual participant versus persons in a group at the same location is in the small group discussions. Individuals will connect by phone with other individual registrants from across the country in a small group that is developed for individual participants.

Participation as Part of a Group

Many organizations opt to utilize this online program as an opportunity for team building as well as education. Executive teams and/or department leads or other groups can register and then attend together in one room using one computer and one phone line. Based on experience over the years, we recommend that the group does not exceed eight persons. If two or three individuals attend from one location, CHA will assign them to a small group that will include participants from other locations.

Participation as an Individual

Individual registrants can participate from anywhere. They are assigned to small groups and then connect via phone to other members of their small group. Participants in previous programs have indicated that connections they made with members of the group continued well after the online program concluded. To foster team building within a system, CHA assigns individuals from facilities within the same system to the same small group.

Cancellation Policy

To cancel your registration, contact the CHA Service Center at or call (800) 230-7823. To receive a full refund, you must cancel your registration no later than Jan. 18, 2019, one week prior to the start of the program. No refunds will be given for cancellations received less than one week prior to the start of the program. There is no charge for sending a substitute.


The right to change speakers or to modify the program content is reserved by CHA.

During the meeting, you may be recorded by CHA staff or its designated contractor. By your attendance or participation at the meeting, you agree that CHA may copy, record and/or distribute in any such form your participation and involvement in any meeting session, activity or event. No persons or organizations other than CHA or its designated contractor may audiotape any portion of the meeting without prior written permission of CHA.

CHA reserves the right to decline registrations and to refund fees.